1. Scope
This Refund & Cancellation Policy applies to purchases of WhatsApp Transcriptor, a service operated by Devlints PVT Ltd. It should be read together with our Terms and Conditions and Privacy Policy.
WhatsApp Transcriptor provides one-time digital processing services for exported WhatsApp conversations. Depending on the package purchased, this may include PDF generation, media packaging, voice-note transcription, transcription review and evidence-oriented export features.
2. Digital product nature
Each paid export is generated from files and settings supplied by you. Processing may start shortly after payment or confirmation and results in a personalized digital product.
For this reason, once the purchased service has been fully performed and the completed export has been made available to you, the purchase is generally not eligible for a discretionary refund, except where required by applicable law or where another provision of this policy applies.
3. Cancellation
You may stop before completing payment. However, after payment is confirmed and paid processing has begun, we may be unable to cancel the order because computing, transcription and file-generation resources may already have been used.
If you contact us before meaningful processing has started, we may be able to cancel the order at our discretion, subject to payment-provider limitations and applicable law.
Before purchasing, review the selected chat, package, participants, transcription options and other settings shown in the checkout or preview flow.
4. Refund eligibility
We will review refund requests made in good faith. A purchase may qualify for a full or partial refund where, for example:
- You were charged, but a service-side technical failure prevented us from generating the purchased export and we cannot provide a reasonable remedy.
- The final export could not be delivered or made available within a reasonable period because of a problem attributable to our service.
- You were charged more than once for the same intended purchase.
- We determine that the purchased service was materially different from the package or features presented to you at checkout.
- A refund is required under applicable consumer-protection law or by the payment provider or merchant of record.
Where a technical issue can reasonably be fixed by regenerating, correcting or redelivering the export, we may offer that remedy before issuing a refund.
5. Situations normally not eligible
Unless required by applicable law, refunds are generally not provided solely because:
- A completed export was successfully generated and delivered, but you later changed your mind.
- You selected the wrong chat, participant, package, transcription option, language or other setting that was displayed before processing.
- You did not download the completed export before its temporary download period expired.
- A source WhatsApp export contained missing, unsupported, corrupted or omitted media that was not available to the service.
- Automated transcription contains errors or requires editing, provided the transcription feature was otherwise supplied as described.
- An evidence-oriented export is not accepted by a court, regulator, employer or other third party. We do not guarantee legal admissibility.
- Processing took longer than an estimate due to chat size, media volume, voice-note duration, system load or third-party processing, provided the purchased output is ultimately delivered within a reasonable period.
6. Duplicate or incorrect charges
If you believe you were charged multiple times for the same intended purchase, or the charged amount does not match the amount shown at checkout, contact us as soon as possible.
Provide the relevant order or transaction references so we can compare the payments. Confirmed duplicate charges that are not associated with separate intended purchases will normally be refunded.
7. How to request a refund
To request a refund review, contact us as soon as reasonably possible. For the fastest investigation, we recommend submitting your request within 48 hours of the transaction or discovery of the issue.
Include the following information:
- The email address associated with your WhatsApp Transcriptor account.
- Order ID, invoice number or transaction reference.
- Date and approximate time of the transaction.
- The chat or export affected, where applicable.
- A clear explanation of the problem and the reason you are requesting a refund.
- Screenshots or other relevant information that may help us investigate, if available.
Do not email us your WhatsApp ZIP, private chat contents, passwords or full payment-card details unless our support team specifically requests a necessary file through an approved secure method.
8. Review and processing time
We aim to respond to refund requests within 3–5 business days. More complex technical or payment investigations may take longer.
If a refund is approved, it is returned through the original payment method or through the applicable payment provider. The time for the refunded amount to appear in your account depends on the payment provider, card network and financial institution and may take additional business days.
We may ask for reasonable information to verify the purchase or investigate the issue before approving a refund.
9. Payment provider and consumer rights
Payments may be processed by Paddle or another authorized payment provider. Where Paddle acts as merchant of record, refund processing may also be subject to Paddle’s policies, procedures and legal obligations.
This policy does not limit any cancellation, refund, withdrawal, chargeback or other consumer right that cannot legally be excluded or restricted in your jurisdiction.
If applicable law gives you stronger rights than this policy, those legal rights will apply.
10. Changes to this policy
Devlints PVT Ltd may update this Refund & Cancellation Policy to reflect changes to the service, payment providers, business practices or applicable law. Updated versions will be published on this page with a revised effective date.
11. Contact us
For refund, cancellation or payment questions, contact: